SF hiring new 911 dispatchers

(Mike Koozmin/S.F. Examiner)

The San Francisco Department of Emergency Management is on the hunt for new 911 dispatchers, according to a news release sent out Sunday.

San Francisco receives more than 1.2 million emergency and non-emergency calls per year, coming out to an average of  3,400 per day. Call volume has increased with the growing population, and today dispatchers are answering 1,000 more calls than they did five years ago.

911 dispatch centers are staffed 24 hours a day, 365 days a year, meaning that employees must be willing to work around the clock, such as night shifts and holidays.

Qualifications required for the position include two years experience in a public contact position, a high school diploma or GED, and the ability to work quickly and precisely under pressure. To make sure those who apply are qualified, two exams are conducted to test memory, responses, and interpersonal skills.

“People quickly realize they are dealing with real life while taking actual emergency calls and start sending first responders to an emergency,” said Robert Smuts, Deputy Director for Emergency Communications (9-1- 1), SFDEM. “Becoming a dispatcher is a rigorous process designed to ensure you have the skills and emotional intelligence to help people on their worst days.”

SEE RELATED: 911 dispatch center experiences power disruption overnight

“San Francisco has an extensive screening process to ensure that people have the basic skills, temperament, ability, and integrity for the opportunity to become a dispatcher,” said Sandy Chan, Human Resources Manager, SFDEM. “It can take up to nine months to effectively screen applicants. For this eligible list the earliest a candidate could be appointed to the academy is September 2017.

If the application process sounds like a lot of work, the salary might make it worth it: the starting pay for a Public Safety Communications Dispatcher is $81,558 annually.

To learn more about how to apply to become a Public Safety Dispatcher, visit The City’s human resources website here.9/11emergencySan Francisco

If you find our journalism valuable and relevant, please consider joining our Examiner membership program.
Find out more at www.sfexaminer.com/join/

Just Posted

DA Boudin to stop charging for contraband at traffic stops, gang enhancements

District Attorney Chesa Boudin announced policy changes Friday aimed at reducing racial… Continue reading

New case of coronavirus reported in Santa Clara County

Infection second this week in Bay Area not linked to travel

City Attorney targets permit expediter, developers in new round of subpoenas

San Francisco’s corruption scandal is the dumpster fire that keeps on giving… Continue reading

SF to introduce legislation authorizing safe injection sites

Mayor Breed and Supervisor Haney join forces to create regulations, permit process for nonprofits

Most Read