The Daily Outrage: Aug. 13, 2008

American Airlines: Another way to collect fees from passengers

WHO: American Airlines

WHAT: The carrier has announced new and increased fees for passengers using frequent-flier miles, and others appear likely to follow suit.

WHY THEY ARE DOING IT: Airlines, financially strapped due to skyrocketing oil prices, are desperately hunting for ways to make more money and reduce costs.

WHY IT’S A BAD IDEA: There’s no point in having a customer-loyalty program if you punish people for using it or degrade it to the point that it becomes worthless.

WHERE TO VENT: American Airlines Customer Relations, P.O. Box 619612 MD 2400, DFW Airport, TX 75261-9612, or fax (817) 967-4162.

Daily OutrageOpinionOther Opinion

Just Posted

People take part in early voting for the November 5 election at City Hall on Wednesday, Oct. 30, 2019. (Kevin N. Hume/S.F. Examiner)
Electionpalooza: SF school board recall will kick off a flurry of local races

‘It’s going to be a lot of elections and a lot of decisions for voters to make’

The fate of San Francisco nicotine giant Juul remains to be seen, as the U.S. Food and Drug Administration is reviewing whether to allow certain flavored vape products on the market. <ins>(Jeenah Moon/New York Times)</ins>
How the vape king of teen nicotine addiction rose and fell in San Francisco

‘Hey, Juul, don’t let the door hit you on the way out’

Cabernet sauvignon grapes sat in a container after being crushed at Smith-Madrone Winery in St. Helena. (Courtesy Smith-Madrone Winery)
San Francisco’s ‘Champagne problems’ — Wine industry suffers supply chain woes

‘Everywhere you turn, things that were easy are no longer easy’

Glasses behind the bar at LUNA in the Mission District on Friday, Oct. 15, 2021. Glassware is just one of the many things restaurants have had trouble keeping in stock as supply chain problems ripple outward. (Kevin N. Hume/The Examiner)
SF restaurants face product shortages and skyrocketing costs

‘The supply chain crisis has impacted us in almost every way imaginable’

A student carries a protection shield to her next class as part of her school’s COVID-19 safety measures. (Courtesy Allison Shelley/Eduimages)
Projected K-12 drops in enrollment pose immediate upheaval and decade-long challenge

State forecasts 11.4% fewer students by 2031 — LA and Bay Area to be hit hardest

Most Read