Muni's fare payment system read "Out of Order" Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)

Muni's fare payment system read "Out of Order" Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)

‘You Hacked’ appears at Muni stations as fare payment system crashes

“You Hacked, ALL Data Encrypted.”

That was part of the message displayed on computer screens at Muni stations across San Francisco on Saturday in what appears to be a computer hack targeting The City.

Along with the message, fare payment machines at Muni underground stations read, “OUT OF SERVICE” in red LED letters.

UPDATE: Alleged Muni ‘hacker’ demands $73,000 ransom, some computers in stations restored

UPDATE: Muni guarantees customer data not at risk as hacker sends new threat

“We got hacked,” one Muni operator clad in a brown Muni uniform said at Van Ness Station on Saturday. He didn’t want to share his name for fear of workplace retaliation, but said Muni has been “hacked” since Friday afternoon.

The entire message read, “You Hacked, ALL Data Encrypted. Contact For Key(cryptom27@yandex.com)ID:681 ,Enter.”

Paul Rose, a San Francisco Municipal Transportation Agency spokesperson, said the agency was investigating but did not comment on whether Muni was hacked.

“We are currently working to resolve the situation,” Rose said. “There is an ongoing investigation and it wouldn’t be appropriate to provide additional details.”

The message is reminiscent of “ransomware,” a term for a type of email malware which can be downloaded mistakenly by an employee, though it was not confirmed this is how the message appeared.

According to a guide on ransomware from Microsoft.com, the malware may ask those locked out of their data to pay a fine before releasing the locked out data.

It was still unclear Saturday afternoon how far the apparent Muni hack has extended, or whether other San Francisco agencies were affected. Unable to charge its customers, Muni was allowing free rides on its light-rail vehicles.

Muni's fare payment system read "Out of Order" Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)
Muni’s fare payment system read “Out of Service” Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)

Some SFMTA employees told the San Francisco Examiner that their email did not work, though it was unclear whether that was affecting all of the SFMTA’s nearly 6,000 employees.

Muni station operators told the Examiner that Muni subway fare gates were locked in an open position, and could not be electronically closed. Rose said the fare gates were intentionally opened to foster the free Muni service.

Transit service was not impacted, Rose said.MuniSFMTATransit

If you find our journalism valuable and relevant, please consider joining our Examiner membership program.
Find out more at www.sfexaminer.com/join/

 

A message reading "You Hacked" was displayed on Muni computers Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)

A message reading "You Hacked" was displayed on Muni computers Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)

An electronic message reading "You Hacked" was displayed on Muni computers Saturday. (Courtesy photo)

An electronic message reading "You Hacked" was displayed on Muni computers Saturday. (Courtesy photo)

Just Posted

Dr. Grant Colfax, director of the San Francisco Department of Public Health. (Kevin N. Hume/S.F. Examiner)
SF moves into purple tier, triggering curfew and business shutdowns

San Francisco moved into the state’s purple COVID-19 tier Saturday, requiring The… Continue reading

San Francisco lacks housing data that would let it track rental vacancies and prices. New legislation is seeking to change that.<ins> (Photo by Joel Angel Jurez/2016 Special to S.F. Examiner)</ins>
Landlords blast proposal to require annual report on rentals as invasion of privacy

Housing inventory could give city better data on housing vacancies, affordability

University of San Francisco head coach Todd Golden coaches his team on defense during a 2019 gameat War Memorial Gymnasium on the campus of the University of San Francisco. (Ryan Gorcey / S.F. Examiner)
Stunner in Bubbleville: USF upsets fourth-ranked Virginia

Less than 48 hours removed from a loss to a feeble UMass… Continue reading

Health care workers would be the first group in the state to receive the COVID-19 vaccine. (Go Nakamura/Getty Images/TNS)
Hope on the way: Here’s what to know about California’s COVID-19 vaccine plan

The first batch of doses could hit the state as soon as early December

The Big Game was played Friday at Memorial Stadium in Berkeley. (Shutterstock)
Stanford blocks extra point to stun Cal, win 123rd Big Game 24-23

The 123rd edition of the Big Game featured a number of firsts.… Continue reading

Most Read