Muni's fare payment system read "Out of Order" Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)

‘You Hacked’ appears at Muni stations as fare payment system crashes

“You Hacked, ALL Data Encrypted.”

That was part of the message displayed on computer screens at Muni stations across San Francisco on Saturday in what appears to be a computer hack targeting The City.

Along with the message, fare payment machines at Muni underground stations read, “OUT OF SERVICE” in red LED letters.

UPDATE: Alleged Muni ‘hacker’ demands $73,000 ransom, some computers in stations restored

UPDATE: Muni guarantees customer data not at risk as hacker sends new threat

“We got hacked,” one Muni operator clad in a brown Muni uniform said at Van Ness Station on Saturday. He didn’t want to share his name for fear of workplace retaliation, but said Muni has been “hacked” since Friday afternoon.

The entire message read, “You Hacked, ALL Data Encrypted. Contact For Key(cryptom27@yandex.com)ID:681 ,Enter.”

Paul Rose, a San Francisco Municipal Transportation Agency spokesperson, said the agency was investigating but did not comment on whether Muni was hacked.

“We are currently working to resolve the situation,” Rose said. “There is an ongoing investigation and it wouldn’t be appropriate to provide additional details.”

The message is reminiscent of “ransomware,” a term for a type of email malware which can be downloaded mistakenly by an employee, though it was not confirmed this is how the message appeared.

According to a guide on ransomware from Microsoft.com, the malware may ask those locked out of their data to pay a fine before releasing the locked out data.

It was still unclear Saturday afternoon how far the apparent Muni hack has extended, or whether other San Francisco agencies were affected. Unable to charge its customers, Muni was allowing free rides on its light-rail vehicles.

Muni's fare payment system read "Out of Order" Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)
Muni’s fare payment system read “Out of Service” Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)

Some SFMTA employees told the San Francisco Examiner that their email did not work, though it was unclear whether that was affecting all of the SFMTA’s nearly 6,000 employees.

Muni station operators told the Examiner that Muni subway fare gates were locked in an open position, and could not be electronically closed. Rose said the fare gates were intentionally opened to foster the free Muni service.

Transit service was not impacted, Rose said.MuniSFMTATransit

If you find our journalism valuable and relevant, please consider joining our Examiner membership program.
Find out more at www.sfexaminer.com/join/

 

A message reading "You Hacked" was displayed on Muni computers Saturday. (Joe Fitzgerald Rodriguez/S.F. Examiner)

An electronic message reading "You Hacked" was displayed on Muni computers Saturday. (Courtesy photo)

Just Posted

Lawmaker introduces legislation to kick off creation of Bay Bridge bus lane

Assemblymember Rob Bonta’ s placeholder bill would create ‘sustainable, efficient’ public transit

Student walkout at Aptos highlights concerns about bullying

More than 100 students walked out of Aptos Middle School Friday morning… Continue reading

Thousands of orchids on display at Golden Gate Park

Nearly 30,000 orchids filled the County Fair building at Golden Gate Park… Continue reading

SFUSD educators hit with layoff warning

Superintendent says district faces budget shortfall, depleted reserves

SF to provide $350K to help struggling nonprofit care for youth in crisis

City stopped sending clients to Edgewood Center after sexual abuse allegations emerged

Most Read