SF’s Muni service receives positive ratings by 70% of users in new study

A study undertaken by the SFMTA earlier this year shows the highest approval ratings from the public since 2010.

A random selection of 543 adults were polled by SFMTA staff between July 5 to Aug. 24, conducted in English, Spanish and Cantonese. Of them, 70 percent reported that Muni service was “good” or “excellent.” This is a significant increase from 2010, when only 52 percent of those polled believed the same.

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The SFMTA also reports that 75 percent of individuals believe Muni does a good job with accessibility for persons with disabilities, 71 percent found operators helpful and 65 percent stated that trips took “a reasonable amount of time.”

“These high satisfaction ratings are a result of the significant improvements we’ve made in many key transit areas, from replacing our aging bus fleet and increasing Muni service, to installing transit-only lanes and transit priority signals to ‘give Muni the green light'” states the agency in a blog post.

Areas that need improvement were not exempt from the polls. Twenty percent of survey respondents asked for more frequent service, 17 percent wanted issues of overcrowding addressed, and 13 percent called for cleaner vehicles and stations.

For those polled who do not take Muni, the duration of the trip was cited as the main reason.

The survey results can be found in full here.

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