Though The Village at The Crossing master plan development was lauded for providing much-needed senior housing in the city, residents there are complaining that things aren’t as rosy as they were promised.
The 228-unit Village, located at 1101 National Ave., is part of The Crossing, a mixed-use development across from The Shops at Tanforan. Rent for one- and two-bedroom units ranges between $1,233 and $1,485 per month, according to the development’s Web site.
Those attractive prices, available for seniors who meet the income requirements, were among the reasons resident Gregory Cirillo and his wife decided to move there in July.
Security is the residents’ main concern, Cirillo said. Windows on vacant units are left open at all hours of the night, he said.
A security guard is only available until midnight, which is not late enough for a proper watch, the group said in an e-mail to the management company. There have been strange people wandering around the complex at night, entering the building via unlocked doors.
Four managers in as many months have circulated in and out of the complex, prompting Cirillo and approximately 50 of his neighbors to seek a stronger line of communication between The Village residents and its management.</p>
VPM Management, whose representatives did not return phone calls for comment, have not been responsive to their concerns, nor have they granted requests for meetings, Cirillo said.
The community group has been in contact with City Manager Connie Jackson and Legal Aid Society of San Mateo, and both agencies have told the group they are looking into the issues.
The residents’ concerns were forwarded to VPM at the end of last week and, as far as Jackson is aware, the problems are being directed to the appropriate people at the management company. The city does not have a role in the management of the complex, but has a large interest in its successful operation, Jackson said.
“The Village is an important project in San Bruno,” Jackson said. “I understand [VPM is] very much on top of the issues there.”
Amanda Barden and Shirley Gibson, both staff lawyers with Legal Aid specializing in senior issues and housing, respectively, recently met with The Village group and provided them with information about their legal rights as tenants, Gibson said.
Legal Aid isn’t directly involved in the issue, but will provide assistance as needed and requested, Gibson said.