Supervisor Ahsha Safai greets patrons inside the Good Orchard Bakery on Friday, Jan. 25, 2019. The owner of the bakery was recently the victim of a violent robbery, and San Francisco Police were slow to respond to the incident. (Kevin N. Hume/S.F. Examiner)

Police leave beaten bakery owner waiting hours for help after 911 call

San Francisco officials on Friday said they are investigating why it took four hours for police to respond to a 911 call from a Chinese Outer Mission bakery after the owner was robbed and beaten.

Speaking at a news conference outside Good Orchard Bakery on Mission Street, Supervisor Norman Yee, Police Chief Bill Scott and Supervisor Ahsha Safai vowed to improve The City’s emergency response for non-English speaking callers.

Safai said city officials were investigating what caused the delayed response and why the urgency of the call was not correctly communicated to police.

The robbery at the Good Orchard Bakery occurred around noon last Saturday after the owner, who declined to speak at the news conference, returned from a trip to the bank to get cash, according to a report in World Journal. Two men, who may have followed him back from the bank, beat him up, breaking his fingers during the robbery.

But while he called 911 shortly before 12:30 p.m., police did not respond to the scene until around 4:30 p.m.

Supervisor Ahsha Safai speaks at a news conference alongside Board of Supervisors President Norman Yee and San Francisco Police Chief Bill Scott outside the Good Orchard Bakery in the Excelsior District on Friday, Jan. 25, 2019 after the bakery’s owner was the victim of a violent robbery and a slow response from SFPD. (Kevin N. Hume/S.F. Examiner)

Safai said news of the incident, which occurred last Saturday, had “spread like wildfire” through the Chinese community.

“We understand that there is a general mistrust, and that mistrust is underscored when response time is way too long,” Safai said. “So we wanted to say that we will do everything we can to rebuild that trust.”

Scott said he had listened to a recording of the 911 call, and a translator did assist the caller. While there were no units immediately available, robberies are normally considered a top priority for response, he said.

Scott apologized for the delay and said his department and the Department of Emergency Management are working to determine what went wrong.

“There’s really no excuse,” he said.

Francis Zamora, a spokesman for the Department of Emergency Management, said a review is underway, but could not say when it would be completed.

Yee said the incident called attention to the need for culturally competent police officers in diverse neighborhoods and foot patrols. Scott said there are foot patrols in the area and the department has introduced measures, including financial incentives, to try to increase the number of language-certified officers.

SEE RELATED: Suspect in ‘heinous’ beating of grandmother linked to SF crime spree

The incident, which comes after the Jan. 8 brutal beating of an elderly woman, 88-year-old Yik Oi Huang, in Visitacion Valley, is contributing to an increased fear of crime in the Chinese community, officials said. Residents feel especially vulnerable this time of year because many of them are carrying cash for the Chinese New Year.

“The fear that I’m sensing in the community is really real, and we need to address that,” Yee said.

Supervisor Ahsha Safai greets patrons inside the Good Orchard Bakery on Friday, Jan. 25, 2019. The owner of the bakery was recently the victim of a violent robbery, and San Francisco Police were slow to respond to the incident. (Kevin N. Hume/S.F. Examiner)

Crime

If you find our journalism valuable and relevant, please consider joining our Examiner membership program.
Find out more at www.sfexaminer.com/join/

 

Supervisor Ahsha Safai speaks at a news conference alongside Board of Supervisors President Norman Yee and San Francisco Police Chief Bill Scott outside the Good Orchard Bakery in the Excelsior District on Friday, Jan. 25, 2019 after the bakery's owner was the victim of a violent robbery and a slow response from SFPD. (Kevin N. Hume/S.F. Examiner)

Supervisor Ahsha Safai speaks at a news conference alongside Board of Supervisors President Norman Yee and San Francisco Police Chief Bill Scott outside the Good Orchard Bakery in the Excelsior District on Friday, Jan. 25, 2019 after the bakery's owner was the victim of a violent robbery and a slow response from SFPD. (Kevin N. Hume/S.F. Examiner)

Just Posted

SF police issue first citation for violating stay at home order to abortion protester

Ronald Konopaski, 86, cited outside Planned Parenthood for allegedly failing to shelter in place

Pier 39 aquarium staff furloughed — but what about the fish?

Aquarium of the Bay raising funds from public to keep up operations during shutdown

Help the San Francisco Examiner, SF Weekly continue our mission of providing free, local news

This week, I was faced with the heartbreaking task of reducing the hours — and therefore the pay — of the very journalists who report, write, edit and photograph that news.

San Francisco police begin issuing citations for failing to shelter in place

Officers to cite businesses, people who fail to heed warnings

Ride-hail drivers left idling by coronavirus shutdown looking for a lift

Bay Area ride-hail drivers are among those who have been hit hardest… Continue reading

Most Read