Newsom wants to improve 311

San Franciscans just can’t get enough of dialing 311.

And Mayor Gavin Newsom’s ideas on how to make use of The City’s complaint hotline appear endless.

The 311 call center, a Newsom pet project, is a general help line for information about city services such as Muni and allows residents to report quality-of-life complaints, like potholes or broken street lights.

“Since its launch in March 2007, 311 has answered over 7 million calls and thousands of more requests online,” Newsom wrote in a guest blog post on Mashable today

Residents who don’t want to chat on the phone can send reports online on Twitter.

In his blog today, Newsom said The City wants software developers to create slick web applications that will make it easier for residents to use 311 and for city departments to respond to requests.

The mayor’s example: “A smart phone application” where citizens can use their cell phone’s camera and GPS system to help city departments respond more efficiently to problem areas.

“This would create mapped and photographed issues that make it easier for The City to locate, investigate and resolve problems,” the mayor wrote.

The mayor’s new tech request is called Open 311.

 

If you find our journalism valuable and relevant, please consider joining our Examiner membership program.
Find out more at www.sfexaminer.com/join/

Just Posted

Supervisors vote to place storefront vacancy tax on March ballot

It’s official: San Francisco voters will have a chance March 3 to… Continue reading

After 18 years, BART says it will finally reopen Powell Station bathrooms

BART plans to reopen its Powell Station restrooms in San Francisco for… Continue reading

New SFMTA director’s tweets show aversion to free parking, cars

The City’s new transit leader has a bumpy relationship with cars. Jeffrey… Continue reading

Former SF deputy sentenced to prison for fraud after reporting gun stolen

A former San Francisco sheriff’s deputy has been sentenced to 14 months… Continue reading

Advocates say Academy of Art deal ignores needs of students with disabilities

The needs of students with disabilities are being ignored in a proposed… Continue reading

Most Read