Two months after the T-Third Metro line began weekday service, Muni has announced it will roll back service changes that left riders stranded and caused disjointed commutes.
The changes — which include extending the N-Judah line to the Caltrain station and introducing a new downtown bus route — will be the second major overhaul in transit services since the $648 million T-Third started carrying weekday commuters April 9.
This time, Muni, which carries 700,000 weekday riders on 1,000 buses, streetcars and trolleys, is attempting to fix the problems created by the first round of modifications. The changes will kick in June 30.
Specifically, the N-Judah will begin servicing the Caltrain station at Fourth and King streets again, rather than turning around at Embarcadero Station.
While the 15-Third bus, which used to carry 30,000 passengers between City College of San Francisco and Fisherman’s Wharf each weekday, will not be brought back, a new bus route called the 20-Columbus will be introduced to fill the gap — or at least part of it.
Additionally, the 10-Townsend will operate on the weekends again, Castro shuttles will be restored, and the J-Church Metro line will stop servicing the Caltrain station.
“We performed a detailed assessment of both the new service we committed to provide and the ability of our infrastructure to meet the new demands,” Municipal Transportation Agency Executive Director Nathaniel Ford said in a statement Monday. “I am committed to improving service systemwide to meet the needs of our customers.”
The initial changes caused a fervor among riders who felt service had been cut rather than enhanced. Some said commute times doubled or tripled because they were forced to transfer more often, while others said they simply could not go where they needed to after buses were altered or canceled.
While only operating on the weekdays for limited hours, the new 20-Columbus bus route will attempt to add service back to the northern part of The City, specifically for elderly residents of North Beach who said they were stranded after the 15-Third bus was canceled. The new line will travel from Van Ness Avenue and North Point Street to Beale and Howard streets.
Muni route changes
Muni will overhaul some of the transit changes made when the T-Third began carrying weekday commuters, which angered riders and caused gaps in service.
» N-Judah line will service Caltrain station at Fourth and King streets.
» J-Church line will no longer service Caltrain station, turning back at Embarcadero station.
» K-Ingleside line will become the T-Third inbound at West Portal station.
» T-Third line will become the K-Ingleside line outbound at Embarcadero station.
» 20-Columbus will travel from Van Ness Avenue and North Point street to Beale and Howard streets. Inbound from 7 a.m. to 4 p.m. Outbound from 9 a.m. to 4 p.m.
» 10-Townsend will begin operating on weekends.