A switch malfunction in Muni’s tunnels forced N-Judah and J-Church trains to reroute during the Thursday evening commute, starting at about 5:30 p.m.
N-Judah trains rerouted to West Portal station, switching to the L-Taraval route to bypass the faulty switch.
Riders took to Twitter to vent their frustration. Twitter user @crustyhouse tweeted, “we’ve been stuck on a locked train close to 45mins. [Sic]. Help us please.”
Passengers on the N-Judah line were urged to take 60-foot hybrid bus shuttles. Hundreds of passengers flooded from Church and Market to catch these shuttles by the local Safeway.
San Francisco Municipal Transportation Agency staff were deployed by Church and Market to help guide passengers to these shuttles.