The results are in: Surveyed Muni riders rated service “good” or “excellent” more than they have since 2005.
About 66 percent of respondents said Muni was excellent or good — a rising trend since a low of 53 percent rating Muni excellent or good in 2006. It’s also a percentage point higher in rider satisfaction than in 2005.
The data comes from the San Francisco Municipal Transportation Agency’s annual ridership survey, which will be discussed at the SFMTA Board of Directors at their Tuesday meeting. A peek at the survey results was available online in the board’s agenda.
The telephone survey was conducted of 568 adult San Francisco residents who used Muni between June 16 and Aug. 3, according to the SFMTA. Interviews were conducted in English, Spanish and Cantonese, by Corey Canapary & Galanis Research.
Appreciation for Muni lowered the more people rode it. According to the survey, those who rode Muni five or more days a week rated it excellent or good 63 percent of the time, versus 68 percent for those who rode it once a week (or less often).
Men and women rated Muni’s service mostly evenly.
A majority surveyed, 59 percent, said they would consider walking a longer distance to their Muni stop if they knew it would reduce their overall travel time.
That’s key as the SFMTA implements its Muni Forward changes, including eliminating or relocating stops along routes to speed up travel along key transit corridors.
Muni riders also said station and vehicle cleanliness, as well as overcrowding, were what they’d most like to see improved. The number of riders asking for those improvements increased to 14 percent from 11 percent last year, according to the survey.
Behavior of fellow Muni passengers was also surveyed. Rude behaviors riders considered a “major issue” greatest to least were: Boarding before giving people a chance to exit, not giving up a seat for seniors or those with disabilities, littering, talking too loudly or playing loud music, blocking the aisle, pushing or bumping passengers, rudeness to the driver or other passengers, and least of all, taking up more than one seat.