DMV traffic jammed with computer problems

(Godofredo Vasquez/Special to the S.F. Examiner)

The California Department of Motor Vehicles’ computer system was back up and running Tuesday afternoon after a problem knocked the DMV and a number of other state agencies offline for about four hours, a DMV spokeswoman said.

The connectivity issues, which shut down computers at DMV offices statewide around 8 a.m., were resolved just before noon with help from the state Office of Technology Services, DMV spokeswoman Jessica Gonzalez said.

A second connectivity issue involving a problem with a DMV router and Verizon also was slowing the computer system, but that problem was fixed as well, Gonzalez said.

Other state offices affected in some capacity by the technical problems included the Business, Transportation and Housing Agency, the DMV’s umbrella organization; the Department of Consumer Affairs; and the Department of Personnel Administration.

Visitors to the DMV were able to take driving tests during the outage, and some paperwork was done by hand to be entered into the computer system later, DMV officials said. Long lines were reported at some offices.

Appointments that weren’t urgent were rescheduled, while some visitors with more pressing matters waited out the technical problems, according to the DMV.

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