311 flooded with Muni calls

Call volume to San Francisco’s 311 center have increased by 40 percent since Muni’s service changes took effect Saturday, according to Mayor Gavin Newsom and transit chief Nathaniel Ford.

The schedule changes are the most extensive in 30 years and are designed to make operations more efficient and save the cash-strapped transit agency $3.2 million annually.

More than 60 percent of transit lines have been altered, with many passengers seeing service expanded, reduced or eliminated entirely.

Since the changes took effect, the 311 call center has been flooded with calls, Newsom told reporters this morning. They aren’t all calling to complain – some riders just want information on the changes, Ford said.

And while some riders have expressed anger over alterations to their usual bus route, “we have not received complaints about the quality of service or the route structure,” Ford said.

A lot of the calls to 311 about Muni have come as the result of malfunctioning signage at bus and streetcar stops, transit officials said.

NextMuni has not yet fully adjusted to the schedule changes, so digital signs telling passengers when the next bus will come have in some cases been wrong, they said.

Bay Area NewsUnder the Dome

If you find our journalism valuable and relevant, please consider joining our Examiner membership program.
Find out more at www.sfexaminer.com/join/

Just Posted

Dr. Grant Colfax, director of the San Francisco Department of Public Health. (Kevin N. Hume/S.F. Examiner)
SF moves into purple tier, triggering curfew and business shutdowns

San Francisco moved into the state’s purple COVID-19 tier Saturday, requiring The… Continue reading

San Francisco lacks housing data that would let it track rental vacancies and prices. New legislation is seeking to change that.<ins> (Photo by Joel Angel Jurez/2016 Special to S.F. Examiner)</ins>
Landlords blast proposal to require annual report on rentals as invasion of privacy

Housing inventory could give city better data on housing vacancies, affordability

University of San Francisco head coach Todd Golden coaches his team on defense during a 2019 gameat War Memorial Gymnasium on the campus of the University of San Francisco. (Ryan Gorcey / S.F. Examiner)
Stunner in Bubbleville: USF upsets fourth-ranked Virginia

Less than 48 hours removed from a loss to a feeble UMass… Continue reading

Health care workers would be the first group in the state to receive the COVID-19 vaccine. (Go Nakamura/Getty Images/TNS)
Hope on the way: Here’s what to know about California’s COVID-19 vaccine plan

The first batch of doses could hit the state as soon as early December

The Big Game was played Friday at Memorial Stadium in Berkeley. (Shutterstock)
Stanford blocks extra point to stun Cal, win 123rd Big Game 24-23

The 123rd edition of the Big Game featured a number of firsts.… Continue reading

Most Read