The 35-year-old will officially launch his Presidio-based Web site JustAnswer.com on Sept. 15. The site allows users to ask more than 4,000 experts questions on any topic by pledging an amount they are willing to pay for an answer.
How did you come up with the concept for JustAnswer.com? I came up with the idea when my wife was pregnant over five years ago. She was calling the doctor left and right and the doctor was getting tired of it. One day she asked, “What if I paid you $10 bucks every time I call?”
How do you know if the experts are truly experts? Experts have to be screened through a five-step process. So let’s say you wanted to be an expert in immigration law. The first thing you do is take a test written by immigration lawyers, and then you go into stage one of our site (only about 10 percent make it this far), and then comes a peer-review system where other immigration lawyers review your answers, and we also look at customer feedback and credential verification.
What are some of the wackiest questions you’ve gotten on your site? We had one question about a pregnant yak that was losing its hair.
Why did you choose San Francisco for your headquarters? I was born and raised here; we really wanted to be [downtown], but the Presidio is just so beautiful, with trees and fresh air. There are a lot of smart technical people here as well.