T-Mobile top ranked wireless plan in West

A J.D. Power and Associates report released Wednesday found that T-Mobile was the highest ranked wireless carrier in the Western states, performing particularly well in billing, service plan options, customer service and cost of service.

T-Mobile was a top performer in five of six regions nationwide including four ties, tying in some areas with Verizon Wireless, which was top ranked in four regions with three ties.

Nationwide, the number of households with multiple members sharing wireless service plan minutes rose from 21 percent in 2003 to nearly 50 percent in this year’s survey. Customers that share minutes within their household reported higher levels of satisfaction overall and said they were less likely to switch carriers in the next year.

businessBusiness & Real Estate

If you find our journalism valuable and relevant, please consider joining our Examiner membership program.
Find out more at www.sfexaminer.com/join/

Just Posted

(Kevin N. Hume/S.F. Examiner)
City College union deal staves off layoffs, class cuts

One year agreement allows community college time to improve its finances

A Homeless Outreach Team member speaks with homeless people along Jones Street in the Tenderloin on Wednesday, May 6, 2020. (Kevin N. Hume/S.F. Examiner)
Breed proposes another street outreach team to divert calls away from police

San Francisco would launch a new street outreach team to respond to… Continue reading

Chelsea Hung, who owns Washington Bakery and Restaurant in Chinatown with her mother, said the restaurant is only making about 30 percent of pre-pandemic revenues. (Kevin N. Hume/S.F. Examiner)
Chinatown’s slow recovery has business owners fearing for the future

Lack of outside visitors threatens to push neighborhood into ‘downward spiral’

A worker sets up irrigation lines to water almond tree rootstocks along Road 36 in Tulare, Calif. (Gary Coronado/Los Angeles Times/TNS)
Gov. Gavin Newsom extends drought emergency to 41 California counties

Faith E. Pinho Los Angeles Times In a stark indication of California’s… Continue reading

Gov. Gavin Newsom announced a new stimulus plan on Monday. (Kevin N. Hume/S.F. Examiner file photo)
More Californians would get new $600 stimulus checks from the state under Newsom plan

Sophia Bollag The Sacramento Bee Two-thirds of Californians would get an extra… Continue reading

Most Read