Passengers frustrated with four troubled Muni lines should soon start noticing service improvements on their routes.
Based on customer feedback, on-time performance data and input from transit operators, the San Francisco Municipal Transportation Agency, which operates Muni, is changing the scheduling, stops and frequency of its N-Judah, J-Church, 28-19th Avenue Limited and F-Market lines, which collectively carry nearly 93,000 daily passengers.
On the J-Church line, which has been the subject of several recent performance hearings, the SFMTA will adjust its scheduling so the line runs every nine minutes during peak periods, a move designed to combat overcrowding.
For the N-Judah, Muni’s busiest light-rail line, the agency will once again start offering service to Caltrain on the weekends. Inbound service on the N-Judah had been stopping at the Embarcadero station, forcing passengers to get out and transfer.
Seven recently-overhauled historic streetcars will be introduced back into service on the F-Market line. Muni will also increase the headways of F-Market trains from 10 minutes to five minutes during weekdays, a switch designed to alleviate crowding and speed up service.
Lastly, the 28-19th Avenue Limited line will have three stops eliminated — the Noriega Avenue, Eucalyptus Drive and Balboa Street stops — to speed up service. However, the 28-L will be supplemented with extended service to Fort Mason. The extension will run down California Street, with transfer stops at Fillmore and Laguna streets. Muni has dispatched ambassadors along the 28-L line to inform passengers of the new changes.
Because the service changes will improve efficiencies within the Muni system — including the introduction of part-time transit operators — the upgrades are not expected to have an impact on the agency’s budget, according to spokesman Paul Rose.
Ed Reiskin, the SFMTA’s executive director, said the incremental measures are a small but important step toward improving The City’s transit system.
“We are continually looking for opportunities to improve the Muni system,” Reiskin said in a news release. “While large capital investments are certainly required, many improvements can be made through more aggressive management and by simply trying new solutions.”
On-time performance in fiscal year 2010-11:
|28-19th Avenue Limited||58.6%|