BART passengers continue to review the agency favorably 

click to enlarge BART passengers reported high marks for the regional transit system in a recent customer satisfaction survey. - S.F. EXAMINER FILE PHOTO
  • S.F. Examiner File Photo
  • BART passengers reported high marks for the regional transit system in a recent customer satisfaction survey.

Encouraged by strong on-time performance rates and a new commitment to train cleanliness, BART passengers indicated robust support for the regional transit system in the latest customer satisfaction survey.

Of the riders surveyed by BART, 84 percent said they were very satisfied or somewhat satisfied with the agency, an increase of 2 percent from when the last poll was conducted in 2010. Just 1 percent of the riders said they were very dissatisfied with BART.

The 84 percent rate marked the highest level of approval from BART passengers since 2006.

Furthermore, 93 percent of the passengers said they would recommend BART to a friend. And 70 percent of passengers said the agency provided a good value for the money, a 6 percent increase from 2010.

The increase in BART’s satisfaction rating came down to several factors, including the agency’s consistently strong on-time performance; improvements to the noise levels of the trains; and new vinyl seat covers, which have begun to replace the older, stain-covered and aromatic cloth material.

BART does have room to improve in several categories, however. Marks for escalator availability, elevator cleanliness and seating options were down from the 2010 survey.

wreisman@sfexaminer.com

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Monday, Sep 15, 2014

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